Terms and Conditions

In order to build a strong and long-term relationship of trust with our customers, please see the exchange and return guarantee policy.

Return policy

It provides a return policy to include all products, and the consumer has the right to return the product that he purchased within 14 days in the event of a manufacturing defect from the date of receipt shown on the invoice, where the paid amount is refunded and transferred in full minus shipping costs after we receive the product and examine it to ensure its condition.

Retrieval steps:

  • Speak to a customer service representative to make a return request and obtain a policy within 48 hours

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  • Choose a refund method

  • Vodafone Cash: (mobile number and name) and you can withdraw the amount from the nearest Vodafone branch
  • Create a discount code for the value of the amount, and it can be used at any time on the site

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    Return terms

  • The product must be in its original condition as it was received and the damage is not caused by negligence or misuse

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  • All product accessories are intact and complete inside the box.
  • The full amount, minus the shipping costs, will be transferred within 14 days from the date of receiving the product, after examining it and ensuring its condition.

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    *Terms and conditions apply.

    Replacement policy

    It provides a replacement policy to its customers to include all products, and the consumer has the right to replace the product within 14 days from the date of receipt shown on the invoice in the event of a manufacturing defect.

    Replacement steps:

  • Send a picture or video of the product showing the problem, and a customer service representative will contact you to make a request to issue a policy within 48 hours.
  • The product is presented to the quality department to decide on the condition of the product.
  • After completing the inspection, a customer service representative will contact the customer to determine the appropriate procedure.

    • Note: The exchange process takes place within 14 days from the date of receiving the product.

    Terms of exchange:

  • The product must be in its original condition as it was received, or the damage is not caused by negligence or misuse, and is not subject to scratching or breakage.
  • All product accessories are intact and complete inside the box.

    • Notice

    *Terms and conditions apply.